Printer Cartridge Trouble Shooting And General Guide

Epson Black/Colour Printer Cartridge Trouble Shooting And General QuestionsPlease read before using printer cartridges

Q1. Why are the boxes different brands/colour?

A1. Our main supplier imports cartridges in 4 different branded boxes. We try to ensure that matched boxes are purchased and supplied but sometimes this proves impossible. The actual cartridges inside are all are of equal quality.

Q2. Cartridge Not Recognised

A2. Remove and firmly re-insert the cartridge. It is likely the chip did not make correct contact when inserted.

Q3. I get a message saying these are not Epson Original cartridges?

A3. Press OK and carry on as normal.

Q4. After inserting the cartridges I only get half a page printed?

A4. The problem revolves around Epson and Epson compatible cartridges. You put the cartridge in the printer, it prints half a page then stops printing just like it has run out of ink.An air bubble trapped at the print head causes this common problem. Though this can be got rid of by running the cleaning cycle over and over, prevention is better than the cure.When you are ready to replace your cartridge, take the new cartridge from its box, remove the foil sleeve then tear off the tab on the top. Now before you install the cartridge in the printer stand it on your desk the right way up. i.e. the way it sits in the printer with the round outlet hole down most. {This is still sealed until the printer punctures it so it won't leak} Leave it like that for ten minutes to let all the ink settle to the bottom of the sponge like material inside and all the air bubbles will come to the top. Install the cartridge and run one cleaning cycle. Your cartridge will then perform perfectly

Q5. After inserting the cartridge I get blank pages or just black or colour printing.

A5. Ensure that you removed the pull off tape at the top of the cartridge. Having once spent 2 hours wondering why my Epson wouldnt print I realised Id not removed it! So it can be done! Also ensure that the cartridge is fully inserted and has been punctured at the bottom to release the ink.

Q6. The cartridge looks different or the number on the box is not the same.

A6. Epson have recently embarked on a number consolidation program where a large number of cartridges have been consolidated and renamed to T050-53. Also a number of new printers are shipped with low capacity cartridges that have a different number to the high capacity cartridges that we supply. Mouldings between manufacturers do vary but the main features that are required to ensure the cartridge fits correctly will be the same.

Further suggestions that might be appropriate if facing a problem when printing include.1.Run the head cleaning cycle a few times and use the test print to see which colour has a problem2.Use the head alignment utility3.Ensure the correct cartridge is in the correct slot. In multi-cartridge printers (ie 4 and 6 colours) it is sometimes just possible to get the wrong colour in the wrong slot. We have had cartridges returned not working and have been able to see that for example the magenta has been inserted in the cyan as cyan ink could be seen where the puncture hole is on the cartridge